Why Quick Response Matters in Mitigation

5/30/2022 (Permalink)

Quick Response is the Best Option. Trust the Professionals and avoid Further Damage.

Choosing a service provider to recommend to insurance clients is an important decision. When there is a water loss or another type of damage in a covered building in Cedar City, UT, your clients can't afford to delay the resolution. They need a mitigation team with a 24-hour call center and a fast local response time. Those are just a couple of the reasons many insurance providers list SERVPRO as a preferred vendor.

Why Quick Response Matters?

Call Center Is Always Open

Commercial properties are particularly vulnerable to delays because they are not necessarily occupied all the time. Therefore, it is especially important for business owners to be able to report problems whenever they discover them, no matter what time of the day or night it is. The SERVPRO call center is open around the clock and can have a local team contact your client within an hour of the call.

The property owner should be prepared to answer a few key questions when contacted by the local certified mitigation experts:

• Where is the damage located?
• What is the source of the problem?
• How much damage does there seem to be?
• Who will meet the team at the building?

On-Site Assessment

Once the lead contractor has assembled a team to respond to your client's needs, the technicians show up to complete the on-site assessment. Within four hours of the initial call to the 24-hour response center, the team arrives to complete pretesting and inspection of the building. The technicians determine the contamination level of the water and look for structural damage and ruined materials.

If standing water was reported during the initial consultation, the team bring pumps to remove it so that it cannot cause any further damage to the building. This fast response also helps the lead technician see the problem more clearly. The assessment is concluded when the team has a good idea of all the steps that will be involved in restoring the building to its former state.

Overview of Process

SERVPRO commits to a verbal briefing of the assessment with the property owner within eight hours of the initial contact. This conversation is the last step that happens before the mitigation work begins. It is also a chance for your client to ask questions and voice concerns. Since SERVPRO is always open, your client can count on this level of open communication until cleanup is complete.

During this briefing, the team leader outlines the overall mitigation and restoration process. This includes an itemized list of the tasks involved and an estimate for the cost. Both you and the client can access this information online at any time. Any changes that have to be made as the cleanup process progresses are reported in a timely manner so that the overview remains accurate.

SERVPRO prides itself on its 24-hour availability to its clients. The local team is notified quickly so that it can assess the problem and start work in a timely manner. With such an excellent track record in quick response times, it's no wonder that SERVPRO is a preferred vendor for many providers.